FAQs
Item Availability
The item availability is listed on the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out.
Which payment methods do you accept?
We accept Apple Pay, Google Pay, PayPal, Shop Pay, and the following credit cards: Visa, Master Card, Discover and American Express.
I placed an order, but never received a confirmation email.
- If you do not receive an email from Vilezuagas within a few hours of placing your order, be sure to check your spam folder. Alternatively, the email address you entered may have been spelled incorrectly.
- To check your orders, log into your Vilezuagas account and select the “My Orders” option to review your order history.
- If you are still unable to locate the confirmation email for your order, please contact our Customer Support team by emailing sales@vilezuagas.com.
Discount codes can not be applied to previously placed orders. You can use the discount code on your next order as long as it is still valid.
How long does shipping take?
- All orders take 5-12 business days.
- Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day.
- All orders are sent via USPS from Michigan, USA and a tracking number will always be provided via email. Once you receive a tracking number from Vilezuagas, any questions regarding tracking and shipment must be directed towards USPS.
Once your order has been shipped you will receive an email including your tracking information.
What is your returns policy?
Vilezuagas does not accept returns beyond 7 days after items are received.
How do I unsubscribe from your emails and newsletters?
To unsubscribe, simply go to the bottom of our emails and you will see a "Unsubscribe" link.
If you don’t see your question listed above, feel free to contact us.